Privacy Policy

Your information. Handled with purpose and care.

Master Revive respects your privacy. This notice explains the personal information we may receive, why we use it and the choices available to you.

Who is responsible for your information?

The data controller is SMRM0126 LTD, trading as Master Revive.

Company registration number
16978278

Email
enquiries@masterrevive.co.uk

Landline
01823 740 444

Mobile
07872 394 693

Our registered office and company information are listed in our Legal Notice.

Information we may collect

When you contact us or use this website, we may receive:

  • Your name, email address and telephone number.
  • Your postcode or the address where a repair is required.
  • Details of the surface, the damage and the work you would like to discuss.
  • Photographs you send to help us assess a repair enquiry.
  • Correspondence, quotations, appointment details and records of completed work.
  • Information needed for invoices, payments, aftercare and guarantee enquiries.
  • Technical information processed by website services, such as your IP address, browser type and device information.
  • Cookie preferences and consent records, where applicable.

Please keep photographs focused on the damaged surface. Avoid including people, private documents or sensitive information that is not needed for your enquiry.

How we use your information

We use relevant personal information to:

  • Respond to your enquiry and assess the surface and damage.
  • Check your location, prepare a quotation and arrange a repair appointment.
  • Carry out agreed work and manage our customer relationship.
  • Check that you are happy with the result and handle aftercare, guarantee enquiries or complaints.
  • Maintain business records and meet applicable legal and accounting obligations.
  • Operate and protect the website and supporting business systems.

If we ask to publish a photograph or testimonial that identifies you, we will seek your permission separately. Sending a photograph for a repair enquiry does not, by itself, give permission to publish it.

You do not have to provide unrelated personal information. Without the details needed to assess or carry out your repair, we may be unable to provide the service you request.

Our lawful bases

Depending on the purpose, we process personal information on the following bases:

  • Steps before a contract: responding to a repair request or preparing a quotation at your request.
  • Performance of a contract: arranging and carrying out agreed work.
  • Legitimate interests: answering general enquiries, providing customer care, protecting our systems and resolving disputes. We consider these interests alongside your rights and expectations.
  • Legal obligations: keeping records or disclosing information where required by law.
  • Consent: activities for which we request your permission, such as publishing an identifiable customer testimonial or using technologies that require consent.

Where we rely on consent, you may withdraw it at any time. This does not affect processing carried out lawfully before withdrawal.

Cookies and website technology

Website technology may process technical information to deliver pages, maintain security and provide requested features. Cookies and similar technologies may also be used for functionality or to remember preferences.

Where optional technologies require consent, they must not be activated until that consent has been given. Any cookie information and controls provided on the live website should explain the technologies used and how to manage your choices.

You can also manage cookies through your browser settings. Blocking certain cookies may affect website features.

Sharing information

Where necessary for the purposes described above, relevant information may be handled by:

  • Website hosting, email, security and technical service providers.
  • Providers supporting payments and business administration, where used.
  • Professional advisers, including accounting or legal advisers.
  • Public authorities where disclosure is required by law.

Information shared for these purposes should be limited to what the recipient needs for their role.

WhatsApp and external services

If you contact us through WhatsApp, the messaging provider also processes information under its own privacy terms. You may contact us by telephone or email instead.

External services, such as an embedded map, may receive technical information when their content loads or you interact with it. Links to other websites take you to services with their own privacy policies.

International transfers

Some service providers may process information outside the United Kingdom. Where a transfer is subject to UK data protection requirements, an applicable adequacy decision or another appropriate legal safeguard is required.

You can contact us for information about any international transfers relevant to your information and the safeguards that apply.

How long we retain information

We retain information according to its purpose:

  • Enquiry information: for the time needed to answer the enquiry and handle related correspondence.
  • Customer and repair records: for the service relationship and any relevant aftercare, guarantee or dispute period.
  • Invoices and accounting records: for the period required by applicable tax and accounting law.
  • Repair photographs: while needed to assess, document or support the relevant work or claim.
  • Technical and consent records: for the period needed for security, operation or demonstrating the relevant choice.

We consider the nature of the information, the reason it was collected, applicable legal requirements and any unresolved claim when deciding whether it is still needed. Information should then be deleted securely or anonymised.

Keeping information secure

Personal information must be protected using appropriate technical and organisational measures, with access limited to people who need it for their work. No online service can guarantee absolute security, so please avoid sending unnecessary sensitive information.

Your rights

Depending on the circumstances and applicable law, you may have the right to:

  • Request access to your personal information.
  • Ask us to correct inaccurate information.
  • Request deletion of information.
  • Restrict certain processing.
  • Object to processing based on legitimate interests.
  • Receive or transfer eligible information in a portable format.
  • Withdraw consent where processing relies on it.

To exercise a right, contact enquiries@masterrevive.co.uk. We may need to verify your identity before completing a request. Some rights are subject to legal exceptions.

Complaints

Please contact us if you have concerns so that we can try to resolve them. You also have the right to complain to the UK Information Commissioner’s Office at ico.org.uk/make-a-complaint or by calling 0303 123 1113.

Changes to this notice

We may update this notice when our services, website technology or handling of personal information changes. Significant changes will be explained where appropriate.

Draft prepared: 8 October 2026.